Art. 21. Right of withdrawal
1. The Consumer Customer has the right to withdraw from the contract, without stating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the products.
2. In the case of a contract relating to multiple products ordered by the Consumer Customer in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last product.
3. To exercise the right of withdrawal, the Consumer Customer must notify AB S.r.l. at one of the following contact details: AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO); e-mail info@antiageboutique.com, PEC: ab-srl@legalmail.it
4. The Consumer Customer must communicate their decision to withdraw from the contract concluded with AB S.r.l. by means of an explicit declaration, sent by post or e-mail to the contact details referred to in the preceding paragraph.
5. To comply with the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
6. Pursuant to Art. 54, paragraph 4, of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal lies with the Consumer Customer; it is therefore advisable that such communication be sent to AB S.r.l. by registered letter with acknowledgement of receipt to the following address: via Isonzo 65 - 40033 – Casalecchio di Reno - (BO); or by certified e-mail (PEC) to the address ab-srl@legalmail.it; or by any other means suitable to prove with certainty the sending and receipt of the communication by AB S.r.l.
Art. 22. Effects of withdrawal
1. If the Consumer Customer withdraws from the contract concluded with AB S.r.l., all payments made will be refunded, excluding delivery costs (any additional costs arising from their possible choice of a type of delivery other than the least expensive standard delivery type offered by AB S.r.l. are excluded), without undue delay and in any case no later than 14 (fourteen) days from the day on which AB S.r.l. was informed of the Consumer Customer's decision to withdraw from the contract.
2. Such refunds will be made using the same payment method used by the Consumer Customer for the initial transaction, unless they have expressly agreed otherwise; in any case, the Consumer Customer shall not incur any costs as a result of such refund. The refund may be withheld until the goods have been received, or until the Consumer Customer has provided proof of having returned the goods, whichever is earlier.
3. The Consumer Customer must return or hand over the goods to AB S.r.l. at the following address: AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO), without undue delay and in any case within 14 (fourteen) days from the day on which they communicated their withdrawal from the contract to AB S.r.l. The deadline is met if the Consumer Customer returns the goods before the expiry of the 14 (fourteen) day period.
4. The direct costs of returning the goods shall be borne by the Consumer Customer.
5. The Consumer Customer is only liable for any diminution in the value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Art. 23. Cases of exclusion of the right of withdrawal
1. The Consumer Customer may not exercise the right of withdrawal provided for in Art. 24 ("Right of withdrawal") in the following cases: (a) where the goods are made to measure and/or clearly personalised; (b) where the goods are liable to deteriorate or expire rapidly; (c) where sealed goods, opened after delivery, are not suitable for return for hygienic reasons or reasons related to health protection; (d) sealed food products once opened; (e) where the goods, after delivery, are by their nature inextricably mixed with other goods; (f) sealed audiovisual products or computer software opened by the consumer; (g) newspapers, periodicals and magazines.
2. The Professional Customer may not under any circumstances make use of any right of withdrawal.