Art. 21. Right of Withdrawal
1. The Consumer Customer has the right to withdraw from the contract, without stating any reason, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer, or a third party other than the carrier and designated by the Consumer Customer, takes physical possession of the goods.
2. In the case of a contract relating to multiple goods ordered by the Consumer Customer in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer, or a third party other than the carrier and designated by the Consumer Customer, takes physical possession of the last item.
3. To exercise the right of withdrawal in accordance with Art. 54-bis of the Consumer Code, the Consumer Customer may exercise withdrawal immediately and digitally, directly on our website.
To proceed, simply follow one of the methods below:
Direct Online Withdrawal (Recommended Method): Click the "Withdraw from contract" button on the "Order History" page or from the "My withdrawal requests" section within the Customer's Personal Area. Select the products to be returned, confirm and click the "Withdraw from contract" button, then "Submit request". The Consumer Customer will immediately and automatically receive, by e-mail, confirmation of the withdrawal with the exact date and time of the request.
E-mail or Post: the Consumer Customer must notify AB S.r.l. at one of the contact details set out below: AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO); e-mail [email protected], PEC: [email protected]
4. The Consumer Customer must communicate their decision to withdraw from the contract entered into with AB S.r.l. by one of the two methods described (Direct Online Withdrawal or E-mail or Post).
5. To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Art. 22. Effects of Withdrawal
1. If the Consumer Customer withdraws from the contract entered into with AB S.r.l., all payments made will be reimbursed, excluding delivery costs (any additional costs arising from the Consumer Customer's choice of a type of delivery other than the least expensive standard delivery type offered by AB S.r.l. are excluded), without undue delay and in any event no later than 14 (fourteen) days from the day on which AB S.r.l. was informed of the Consumer Customer's decision to withdraw from the contract.
2. Such refunds will be made using the same payment method used by the Consumer Customer for the initial transaction, unless the Consumer Customer has expressly agreed otherwise; in any case, the Consumer Customer will not incur any costs as a result of such refund. The refund may be withheld until receipt of the goods, or until the Consumer Customer has demonstrated that they have returned the goods, whichever is earlier.
3. The Consumer Customer must return the goods or deliver them to AB S.r.l. at the following address: AB S.r.l. c/o GIORGINI CLINIQUE, via Isonzo 65 - 40033 – Casalecchio di Reno - (BO), without undue delay and in any event within 14 (fourteen) days from the day on which they communicated their withdrawal from the contract to AB S.r.l. The deadline is met if the Consumer Customer returns the goods before the expiry of the 14 (fourteen) day period.
4. The direct costs of returning the goods shall be borne by the Consumer Customer, except in cases where the products are defective or have been incorrectly dispatched by AB S.r.l.
5. The Consumer Customer is solely responsible for any diminution in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Art. 23. Exclusions from the Right of Withdrawal
1. The Consumer Customer may not exercise the right of withdrawal provided for in Art. 21 ("Right of Withdrawal") in the following cases: (a) where the goods are made to measure and/or clearly personalised; (b) where the goods are liable to deteriorate or expire rapidly; (c) where sealed goods have been opened after delivery and are not suitable for return for hygiene reasons or reasons related to health protection; (d) sealed food products once opened; (e) where the goods, after delivery, have become, by their nature, inseparably mixed with other goods; (f) sealed audio-visual products or computer software opened by the consumer; (g) newspapers, periodicals and magazines.
2. The Professional Customer may not, under any circumstances, exercise any right of withdrawal.