General Terms and Conditions of Sale for Consumer Customers (B2C)

These general terms and conditions of sale govern the purchase of products and services made remotely via the Internet on the website www.antiageboutique.com. Before submitting an order, the Customer is required to read these General Terms and Conditions carefully, made available on the aforementioned website to allow them to be read, saved and stored.

Art. 1. Definitions

1. Unless otherwise provided in the Contract, the following terms and expressions shall have the meanings set out below:

a) "Seller" or "Supplier": AB S.r.l., with registered office and warehouse in Casalecchio di Reno (BO), via Isonzo 65 - Postcode 40033, R.E.A. BO - 539031, VAT no. 03690221209, tel. (+39) 391.3270956, e-mail [email protected], [email protected] (certified e-mail address).

b) "Buyer" or "Customer": the natural person who concludes the contract for the purchase of one or more Products.

c) "Consumer" or "Consumer Customer": the Customer (natural person) acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

d) "Professional" or "Professional Customer": the Customer (natural or legal person) acting in the exercise of their entrepreneurial, commercial, craft or professional activity, or an intermediary thereof. Where a Customer intends to conclude the contract for the sale of Products by AB S.r.l. acting as a Professional, they must access the B2B section of the Website.

e) "Parties": AB S.r.l. and the Customer.

f) "Product": each product made available for purchase through the electronic catalogue published on the Website, including, by way of example and without limitation, food supplements, fitness equipment, cosmetic products, books and DVDs. The catalogue is continuously updated and the availability of each product may change without notice.

g) "Access credentials": the "username/e-mail address" and "password" associated with each Customer's account, required to access the reserved area of the Website and to conclude the Contract.

h) "Working days" and "working hours": Monday to Friday, excluding national holidays, with working hours from 10:30 to 17:30.

i) "General Terms": these General Terms and Conditions of Sale, which govern the relationship between AB S.r.l. and Consumer Customers.

l) "Contract": consists of these General Terms and the Order Confirmation. In the event of any discrepancy between the General Terms and the Order Confirmation, the Order Confirmation shall prevail.

Art. 2. Parties to the Contract

1. The parties to the contract are AB S.r.l. and the Consumer Customer, whose personal details are set out in the Order Confirmation sent by AB S.r.l., which forms an integral part of the Purchase Contract. The details of AB S.r.l. are set out in Art. 1, paragraph 1, letter a, of these General Terms.

2. The contract entered into between AB S.r.l. and the Consumer Customer is subject, among other things, to the specific regulations set out in Section II ("Pre-contractual information for the consumer and right of withdrawal in distance contracts and contracts negotiated away from business premises"), Arts. 49 to 59, as well as Sections III ("Other consumer rights"), Arts. 60 to 65, and IV ("General Provisions"), Arts. 66 to 67, of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code").

Art. 3. Subject Matter of the Contract

1. These General Terms and Conditions of Sale for Consumer Customers ("General Terms") govern the purchase, by Consumer Customers, of the products listed in the electronic catalogue made available on the website www.antiageboutique.com ("Website"), B2C (Business to Consumer) section.

2. These General Terms do not apply to contracts concluded with Professional customers, for whom the B2B (Business to Business) section of the Website is reserved. Should a Professional Customer nonetheless conclude a sales contract with AB S.r.l. through the B2C section, the consumer protection rules shall in no case apply in their favour, and the invoice may not bear the Professional Customer's VAT number but only their tax identification code.

Art. 4. Purchase Procedure and Conclusion of the Contract

1. Upon registration on the Website, the Customer may purchase one or more Products from the Website's electronic catalogue (illustrated and described in the relevant product information pages) by adding them to the "cart" and following the technical access procedures set out on the Website.

2. The publication of the Products listed on the Website constitutes an invitation to the Customer to submit a contractual purchase proposal to AB S.r.l.. Before the actual submission of the order, the Customer is shown a page summarising, among other things, the selected Products, their price and any delivery costs. The General Terms and the privacy policy can be viewed, saved and printed before the order is submitted.

3. The order submitted by the Customer constitutes a contractual proposal and, by submitting such order, the Customer acknowledges having full knowledge of and integrally accepting these General Terms. The Customer is invited to print and retain the order summary displayed after submission via the Website. The "notes" field, if present in the electronic order form, may only be used by the Customer to enter operational instructions (e.g., name on the intercom) and shall not be binding on any Party to the Contract, nor may it contain derogations from these General Terms or the contractual terms.

4. AB S.r.l. has the right to accept or reject, at its own discretion, the order submitted by the Customer, without the Customer being able to assert any claim or right of any kind in the event of non-acceptance of the order. Any acceptance of the Customer's proposal is confirmed by AB S.r.l. by means of an order confirmation e-mail sent to the e-mail address provided by the Customer. The Purchase Contract between AB S.r.l. and the Customer is deemed concluded upon the dispatch of the order confirmation to the Customer, subject to the verification referred to in paragraph 5.

5. The Customer acknowledges that the order confirmation referred to in the preceding paragraph is sent following an automated check; if, at the time of packing and shipping the Products, AB S.r.l. identifies any errors in the catalogue or order concerning the price and/or characteristics and/or availability of a Product, it will promptly notify the Customer in order to agree on the modification or cancellation of the order.

6. The Customer, as a consumer, may exercise the right of withdrawal under the terms and conditions provided by law, as referred to in Arts. 21 ("Right of Withdrawal") and 23 ("Exclusions from the Right of Withdrawal") of these General Terms.

7. The Customer acknowledges that certain products on the website may: be packaged and/or personalised for the Customer; be liable to deteriorate or expire rapidly; not be suitable for return for hygiene or health protection reasons if sealed and opened after delivery; or, by their nature, become inseparably mixed with other goods after delivery. Accordingly, certain rights of the Customer, including as a Consumer, may be limited (as set out, by way of example and without limitation, in Art. 23 "Exclusions from the Right of Withdrawal").

Art. 5. Description and Visual Representation of Goods

1. The visual representation of products on the Website, where available, normally corresponds to the photographic image of the products themselves and/or their packaging. Such representation is solely for the purpose of presenting the products for sale, without any warranty or commitment on the part of AB S.r.l. as to the exact correspondence between the image shown on the Website and the actual product.

2. In the event of any discrepancy between the image and the written product page, the product page description shall always prevail.

Art. 6. Availability of Products

1. The Customer may only purchase goods listed in the catalogue published on the Website and in the quantities indicated therein. The prices and availability of products, as shown on the Website, are subject to change at any time and without notice.

2. Products available for dispatch are highlighted on the Website. The Customer acknowledges that, due to the possibility of multiple users accessing the Website simultaneously and the time elapsed between loading the web page and adding items to the cart, the actual availability of individual Products may vary considerably during the same day compared to the information shown on the Website. When the Customer submits an order proposal, the Website's IT system verifies the actual availability of the purchased Products and notifies the Customer of any subsequent unavailability of one or more Products before the Customer proceeds to payment. AB S.r.l. undertakes to fulfil its obligations promptly and in any event in the manner and within the timeframes set out in Art. 12 of these General Terms; should the delivery times for an ordered product be delayed compared to those indicated on the Website prior to the order, AB S.r.l. undertakes to promptly notify the Customer by e-mail at the address provided by the Customer at the time of purchase. Should it not be possible, for any reason, to deliver the purchased products in accordance with Art. 12 of these General Terms, AB S.r.l. reserves the right to notify the Customer of the cancellation of the order.

Art. 7. Prices and Delivery Costs

1. The Customer shall pay AB S.r.l. the price shown on the order confirmation page. All Product prices are indicated on the Website and are inclusive of VAT only. Where a Product is discounted, the discount percentage, the original or regular price and the final price are indicated. Where a product may show different prices in different sections of the website, the product price shall be that shown on the product detail page.

2. Shipping costs within Italy amount to €5.90. The shipping cost can always be verified before finalising the order. Shipping costs to EU countries range from €9.90 to €20.00 depending on the destination country. Shipping costs to non-EU countries range from €19.90 to €30.00 depending on the destination country.

3. The amount of delivery costs, where applicable, is indicated on the order summary page shown to the Customer before the order is submitted.

4. Where cash on delivery is chosen as the payment method, the additional charges are set out in Art. 10 below.

Art. 8. Delivery by Appointment

1. The Customer may choose a delivery method other than standard by requesting the "Delivery by Appointment" service. In this case, in addition to the cost of the goods purchased and the shipping cost calculated pursuant to Art. 7, the Customer shall pay a flat-rate contribution of €3.00. The Customer shall pay this amount even where they would not otherwise be required to pay shipping costs. Delivery by appointment is not available for shipments outside Italy.

2. Upon purchasing this service, once the parcel has arrived at the local depot of the courier company, the Customer will be contacted by a representative to arrange delivery. Delivery will be made on the next working day at the time indicated by the Customer, within a 2-hour window.

3. The Customer is required to ensure that their contact details (address, telephone number, e-mail, etc.) entered on the Website are correct: if such details are incorrect, the courier will be unable to contact them.

4. Should the Consumer Customer exercise the right of withdrawal, the sum of €3.00 referred to in paragraph 1 of this article will not be refunded by AB S.r.l..

Art. 9. Loyalty Points

1. Loyalty points are accumulated on purchases made by Consumer Customers through the B2C section of the Website. Loyalty points are an important savings tool made available by AB S.r.l. to Customers when purchasing products on the Website: by accumulating loyalty points, Customers may benefit from discounts on the purchase of products sold through the website. AB S.r.l. reserves the right to vary the terms for earning and using points.

2. Accumulated points expire after 365 days.

3. All updates and information on the use of Loyalty Points are available in the dedicated section of the Website.

Art. 10. Payments

The Customer is required to choose their preferred payment method at the time of concluding the Purchase Contract.
A surcharge applies to certain payment methods. The amount of the surcharge can always be viewed and accepted at the order summary stage, before the order is submitted and confirmed.

Payments under the Purchase Contract may be made using the following payment methods:

- 10.1 Credit Card

We accept payments by credit card: Visa, Mastercard, AmEx, Revolut and Postepay.
In order to ensure the highest level of customer security, AB S.r.l. never has access to the credit card number, which is received solely by the banking institutions responsible for authorisation. AB S.r.l. is only notified of the outcome of the transaction. No credit card data is, in other words, recorded on order documents and/or stored by AB S.r.l.

- 10.2 Cash on Delivery

At the time of delivery, the Customer must have the exact amount of their order available in cash. The courier does not accept cheques and cannot give change.
The maximum amount for cash on delivery payment is €999.00.
Please Note A surcharge applies to this payment method to cover cash-on-delivery collection costs. The amount of the surcharge can always be viewed and accepted at the order summary stage, before the order is submitted and confirmed.

In the event of non-payment by the Customer of the agreed price, for any reason or cause, or in the event of refusal of the shipment or failure to collect it, AB S.r.l. will invite the Customer to settle the outstanding balance, reserving all further action. Until the Customer has settled their outstanding debt with AB S.r.l., AB S.r.l. reserves the right to cancel any subsequent product deliveries, to terminate any Purchase Contracts in force and to block purchasing functions on the Website, without prejudice to any claim for further damages.

- 10.3 Bank Transfer

Where payment is made by bank transfer, in express derogation from Art. 15 of these General Terms ("Shipping and Delivery Times"), the order will be processed only after actual receipt of the payment. The bank transfer reference must include the order number and the Customer's personal details. The Customer must send a copy of the bank transfer receipt by e-mail to [email protected].
The bank transfer must be made by the Customer within 3 (three) working days of acceptance of the order by AB S.r.l., failing which the order will be cancelled.

Bank transfer payment details are as follows: BANCA DI BOLOGNA, payable to AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO);
IBAN: IT71G0888336670028000283712 - BIC: CCRTIT2TBDB
Bank transfer details are also included in the order confirmation e-mail.

Any charges the Customer may incur with their own bank for making the transfer shall in no way be attributable to AB S.r.l.. The Customer is advised to enquire with their bank in advance regarding any costs associated with this type of payment.

- 10.4 PayPal - PayPal Pay Later in 3 Instalments

PayPal is available for eligible purchases with a value between €0.01 and €5,000.00.

PayPal Pay Later in 3 instalments is available for eligible purchases with a value between €30.00 and €2,000.00.
Please Note PayPal may decide not to offer Pay in 3 instalments as an option for deferred payments based on checks carried out on the buyer's personal PayPal account; in such cases, further information can be requested directly from PayPal customer service at the following telephone number: (+39) 02 233 12024.

- 10.5 Klarna (Instalment Payment)

Klarna is an easy and secure instalment payment method. Instalments are automatically charged to the payment method used. Payments can begin immediately or after 30 days in 3 instalments, with buyer protection included.

- 10.6 Scalapay (Instalment Payment)

Scalapay is an instalment payment method in three or four instalments. Instalments are automatically charged to the payment method used. Buyer protection included.

- 10.7 Google Pay - Apple Pay

We accept payments via Apple Pay and Google Pay.

- 10.8 HeyLight (Instalment Payment)

With HeyLight you can split the amount of your purchases into up to 12 monthly instalments. Instalments are automatically charged to your preferred payment method.

Art. 11. Shipping Documents

1. For each Purchase Contract concluded through the Website, AB S.r.l. will issue a shipping document for the courier.

2. The information provided by the Customer at the time of ordering will be used for the issue of an invoice, if requested by the Customer during the purchase process. The Customer assumes full responsibility for the accuracy of such information. No changes to an invoice will be possible after it has been issued.

Art. 12. Shipping and Delivery Times

1. AB S.r.l. will normally process orders within 24 hours (excluding weekends and public holidays) from the day of receipt. In particular, orders received by 12:00 noon are typically processed on the same afternoon, while orders received after 12:00 noon are typically processed the following day. Upon processing the order, AB S.r.l. entrusts the Products to its trusted courier or freight forwarder for delivery to the address indicated by the Customer and summarised in the order confirmation. Deliveries are made by land transport, typically within 1–2 working days for Northern and Central Italy and 2–3 working days for Southern Italy and the Islands (excluding weekends and public holidays).

2. Should a problem arise with the courier during transit and the parcel not arrive at its destination within the indicative timeframe referred to in paragraph 1, the Customer may promptly notify AB S.r.l., which will attempt to resolve the matter within a reasonable period of time. AB S.r.l. asks Customers not to contact it before the indicative timeframe has elapsed, as it would not have the information necessary to take effective action with the courier.

3. The processing and delivery timeframes referred to in paragraph 1 are indicative only and not guaranteed, given the many variables involved, with particular but not exclusive reference to the delivery stage. In compliance with applicable regulations, AB S.r.l. undertakes to deliver products to the consumer within 30 days from the date of conclusion of the contract. No liability of any kind may be attributed by the Customer to AB S.r.l. where products are not delivered within the indicative timeframe referred to in paragraph 1.

4. Delivery times refer to products held in stock at the time of the purchase order. No liability may be attributed to AB S.r.l. for delays in delivery of goods due to force majeure or unforeseeable circumstances, or in the event of strikes, adverse weather conditions, public holidays, stock-taking, change of premises, changes to IT systems and other extraordinary events; these may cause processing times to exceed the indicative timeframes by several days.

5. In any event, should the delivery time for an ordered Product be delayed compared to the delivery times indicated on the Website prior to the order, AB S.r.l. undertakes to promptly notify the Customer by e-mail at the address provided by the Customer.

Art. 13. Delivery of Products and Transfer of Risk

1. The risk in the ordered goods transfers to the Customer at the moment they are taken over by the carrier responsible for delivery, including in the case of partial deliveries or where the Seller has assumed the shipping and delivery costs.

2. With respect to consumer customers as defined by Art. 45 of Legislative Decree no. 21 of 21 February 2014, the risk of loss or damage to the goods, for reasons not attributable to the Seller, transfers to the consumer only at the moment the consumer, or a third party designated by the consumer and other than the carrier, physically takes possession of the goods.

3. This applies, however, only where the carrier has not been specified by the consumer from among carriers other than those proposed by the Seller, in which case the risk transfers to the consumer at the moment the carrier takes over the goods.

4. The delivery timeframes indicated on the Website are provided for indicative purposes. AB S.r.l. undertakes to deliver products to the consumer within 30 (thirty) days from the date of conclusion of the contract. No liability of any kind may be attributed by the Customer to AB S.r.l. where products are not delivered within the timeframes indicated on the Website.

5. Unless otherwise notified by AB S.r.l. to the Customer, delivery of products is understood to be at street level.

6. In order for the delivery of ordered products to be completed, the presence of the Customer or a person authorised by them at the address indicated by the Customer is required, who will accept the parcel on their behalf. Courier delivery hours are typically between 09:00 and 17:00. In the event of the Customer's (or their authorised person's) absence, the courier will leave a notice with instructions for arranging an alternative delivery date.

7. Where delivery does not take place due to a reason attributable to the Customer (for example, due to their absence and/or failure to contact the courier as referred to in paragraph 3), the Customer shall bear the shipping costs incurred by AB S.r.l..

Art. 14. Verification at the Time of Delivery

1. Upon delivery of the products by the courier appointed by AB S.r.l., the Customer is required to verify that the number of parcels delivered corresponds to that indicated in the shipping document on the packaging, and that the packaging itself is intact, undamaged and unaltered, including in terms of sealing materials, paying particular attention to any signs indicating breakage of the goods sent.

2. Under penalty of forfeiture, any damage to the packaging and/or products and/or any discrepancy in the number of parcels and/or details must be immediately disputed by the Customer, who must declare in writing to the person responsible for delivering the products that they are accepted "subject to inspection" or noting that they are "damaged": failing this, no complaint will be accepted. The Customer also undertakes to promptly notify AB S.r.l. (by e-mail or registered letter with acknowledgement of receipt to the address set out in Art. 1 of these General Terms) of any problem relating to the integrity, correspondence and/or completeness of the products received, no later than 24 hours from the date of delivery, under penalty of forfeiture.

Art. 15. Force Majeure and Third-Party Events

1. AB S.r.l. shall not be liable for cases of force majeure, unavailability of means of transport, third-party events, or unforeseeable or unavoidable events that cause a delay in deliveries and/or render deliveries difficult or impossible, or cause a significant increase in delivery costs for AB S.r.l..

2. In the cases referred to in the preceding paragraph, AB S.r.l. has the right to split, postpone or cancel, in whole or in part, the scheduled delivery, or to terminate the Purchase Contract. In such cases, AB S.r.l. undertakes to promptly and adequately notify the Customer of its decision at the e-mail address provided by the Customer, who shall in that case be entitled to reimbursement of any price already paid, excluding any further claim of any kind against AB S.r.l.. The Customer hereby expressly waives any claim, including by way of reimbursement and/or compensation, against AB S.r.l..

Art. 16. Storage and Preservation of Products

1. Products sold by AB S.r.l. must be stored and preserved by the Customer using the care and precautions necessary having regard to the nature of the products themselves.

2. Negligence and/or improper storage of any product may damage it and compromise its qualities. AB S.r.l. shall not be liable for any damage to products sold resulting from incorrect and/or improper storage thereof, with the express forfeiture of any warranty in this regard.

Art. 17. Warranty

1. The Consumer Customer benefits both from the standard warranty provided under the Civil Code, as set out in this article, and from the warranty for any lack of conformity provided under the Consumer Code, as set out in the following article.

2. AB S.r.l. warrants that the Products are free from material and manufacturing defects for a period of 12 (twelve) months from delivery, subject to the limitations set out in Art. 22 ("Warranty Exclusions and Limitations").

3. During the warranty period, the Products and their accessories (if defective within the meaning of the preceding paragraph) will be repaired or replaced by AB S.r.l. at no cost, either for spare parts or labour (where applicable). Any period of inoperability of the Products resulting from repair periods does not extend the warranty period.

Art. 18. Additional Legal Warranty for the Consumer Customer

1. In addition to the warranty provided for defects in the goods sold under applicable law, for up to two (2) years from delivery of the Products, AB S.r.l. is liable to Consumer Customers, pursuant to Arts. 130 and 132 of Legislative Decree no. 206/2005, for any lack of conformity in the products existing at the time of delivery. A lack of conformity is deemed to exist if: (i) the product is not fit for the purposes for which goods of the same type are ordinarily used; or (ii) it does not conform to the description or does not possess the qualities of any sample or model shown by AB S.r.l.; or (iii) it does not offer the usual qualities and performance of a good of the same type which the Consumer may reasonably expect; or (iv) it is not fit for the particular purpose intended by the Consumer, if brought to the Seller's knowledge at the time of purchase and accepted by AB S.r.l..

2. The Consumer Customer shall forfeit the rights conferred by Art. 130, paragraph 2 of Legislative Decree no. 206/2005 if they fail to report the lack of conformity to AB S.r.l. within two (2) months from the date on which the defect was discovered.

3. AB S.r.l. will make every diligent effort to replace, at its own cost and expense, with other products of the same quality and type available in its warehouses, any Products delivered that prove to be damaged or defective, provided they are returned by the Customer in their original packaging (complete with all components). If replacement with the same product is not possible, AB S.r.l. will reimburse the Customer for the amount paid for the defective product, excluding any further liability of AB S.r.l. of any kind.

4. The cases of exclusion and limitation of the warranty are set out in Art. 19 ("Warranty Exclusions and Limitations").

Art. 19. Warranty Exclusions and Limitations

1. Shipping costs incurred by the Customer when sending products to AB S.r.l. for assistance shall be borne entirely by the Customer, while those relating to the return of the products shall be borne entirely by AB S.r.l..

2. The warranty referred to in Arts. 17 ("Warranty") and 18 ("Additional Legal Warranty for the Consumer Customer") is excluded if the Customer has damaged the Products through their own wilful misconduct or negligence, or if, through negligence and/or carelessness and/or other reasons not attributable to AB S.r.l., the Customer has damaged and/or rendered the Products defective, and/or exposed them to natural events and/or used them improperly and/or without following the technical instructions set out in any manuals, and/or has carried out or had carried out repairs, interventions or tampering by personnel not authorised by AB S.r.l., and/or has omitted necessary maintenance, and/or has stored them incorrectly. The warranty is also excluded if defects and/or faults and/or malfunctions arise from use of the Products other than that provided for under the Contract and/or for which they were designed and manufactured, or in cases of normal wear and tear or deterioration of consumable parts.

3. Should AB S.r.l. find that any defects or faults in one or more of the Customer's Products are directly or indirectly attributable to the Customer, the Customer shall be required to pay the verification costs incurred for this purpose, as well as, in derogation from paragraph 1 of this article, the actual costs of the relevant return; AB S.r.l., on its own initiative or at the Customer's request, may also send the Customer a repair estimate (where applicable).

Art. 20. Manufacturer's Conventional Warranty

1. Without prejudice to the statutory warranties, certain products benefit, in addition to the legal warranty, from a conventional warranty offered by the individual manufacturer to the purchaser. AB S.r.l., where possible or not excessively burdensome, makes reference to this in the product page for each product. The terms and conditions of such warranties are defined by each manufacturer, who is a third party with respect to AB S.r.l..

Art. 21. Right of Withdrawal

1. The Consumer Customer has the right to withdraw from the contract, without stating any reason, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer, or a third party other than the carrier and designated by the Consumer Customer, takes physical possession of the goods.

2. In the case of a contract relating to multiple goods ordered by the Consumer Customer in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer, or a third party other than the carrier and designated by the Consumer Customer, takes physical possession of the last item.

3. To exercise the right of withdrawal in accordance with Art. 54-bis of the Consumer Code, the Consumer Customer may exercise withdrawal immediately and digitally, directly on our website.
To proceed, simply follow one of the methods below:

Direct Online Withdrawal (Recommended Method): Click the "Withdraw from contract" button on the "Order History" page or from the "My withdrawal requests" section within the Customer's Personal Area. Select the products to be returned, confirm and click the "Withdraw from contract" button, then "Submit request". The Consumer Customer will immediately and automatically receive, by e-mail, confirmation of the withdrawal with the exact date and time of the request.

E-mail or Post: the Consumer Customer must notify AB S.r.l. at one of the contact details set out below: AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO); e-mail [email protected], PEC: [email protected]

4. The Consumer Customer must communicate their decision to withdraw from the contract entered into with AB S.r.l. by one of the two methods described (Direct Online Withdrawal or E-mail or Post).

5. To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Art. 22. Effects of Withdrawal

1. If the Consumer Customer withdraws from the contract entered into with AB S.r.l., all payments made will be reimbursed, excluding delivery costs (any additional costs arising from the Consumer Customer's choice of a type of delivery other than the least expensive standard delivery type offered by AB S.r.l. are excluded), without undue delay and in any event no later than 14 (fourteen) days from the day on which AB S.r.l. was informed of the Consumer Customer's decision to withdraw from the contract.

2. Such refunds will be made using the same payment method used by the Consumer Customer for the initial transaction, unless the Consumer Customer has expressly agreed otherwise; in any case, the Consumer Customer will not incur any costs as a result of such refund. The refund may be withheld until receipt of the goods, or until the Consumer Customer has demonstrated that they have returned the goods, whichever is earlier.

3. The Consumer Customer must return the goods or deliver them to AB S.r.l. at the following address: AB S.r.l. c/o GIORGINI CLINIQUE, via Isonzo 65 - 40033 – Casalecchio di Reno - (BO), without undue delay and in any event within 14 (fourteen) days from the day on which they communicated their withdrawal from the contract to AB S.r.l. The deadline is met if the Consumer Customer returns the goods before the expiry of the 14 (fourteen) day period.

4. The direct costs of returning the goods shall be borne by the Consumer Customer, except in cases where the products are defective or have been incorrectly dispatched by AB S.r.l..

5. The Consumer Customer is solely responsible for any diminution in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Art. 23. Exclusions from the Right of Withdrawal

1. The Consumer Customer may not exercise the right of withdrawal provided for in Art. 21 ("Right of Withdrawal") in the following cases: (a) where the goods are made to measure and/or clearly personalised; (b) where the goods are liable to deteriorate or expire rapidly; (c) where sealed goods have been opened after delivery and are not suitable for return for hygiene reasons or reasons related to health protection; (d) sealed food products once opened; (e) where the goods, after delivery, have become, by their nature, inseparably mixed with other goods; (f) sealed audio-visual products or computer software opened by the consumer; (g) newspapers, periodicals and magazines.

2. The Professional Customer may not, under any circumstances, exercise any right of withdrawal.

Art. 24. Access Credentials

1. The Customer is required to keep their Access Credentials with the utmost care, confidentiality and diligence, undertaking not to disclose them to others. The Customer undertakes to immediately notify AB S.r.l. of any theft, loss or misplacement, in whole or in part, of the access credentials or any part thereof, and in any event of any unauthorised use by third parties. The Customer shall be liable for any damage caused to AB S.r.l. and/or third parties as a result of failure to comply with the foregoing.

2. After 90 days from registration on the Website without any purchases having been made, AB S.r.l. reserves the right to delete Customer accounts, including without prior notice.

Art. 25. Exemption from Liability for Content Posted by the Customer on the Website

1. Each Customer, upon registration on the Website, may post comments, reviews and opinions on the Products in the electronic catalogue. This feature may not be used for unlawful purposes or in breach of applicable law, including, by way of example and without limitation, for spamming or posting defamatory, slanderous, threatening, contemptuous content, or content that violates others' privacy and personal dignity; posting promotional or advertising messages, or references to competing websites or companies, is also prohibited. The publication of such content is made free of charge by the Customer, who may delete reviews and opinions at any time by accessing the Website with their credentials. The Customer acknowledges that any content posted on the Website may be deleted by AB S.r.l. at any time, for example due to the discontinuation of the sale of the reviewed Product or the closure of the spaces dedicated to comments, reviews and opinions.

2. AB S.r.l. has no obligation to monitor the activities carried out by each Customer on the Website pursuant to this article, as provided for by Legislative Decree no. 70/2003. AB S.r.l. nevertheless reserves the right to remove any customer-generated content should it be notified or otherwise become aware of an unlawful purpose and/or the breach of one or more of the prohibitions set out above, and/or where an express request to that effect is made by a judicial or administrative authority and/or a third party who considers themselves harmed by such content. In such cases, AB S.r.l. will notify the Customer of such measures by any means and shall have the right to suspend or delete their account, including without prior notice, without prejudice to any other recourse against the party responsible for the breaches.

Art. 26. Amendments

1. AB S.r.l. may amend the content of these General Terms at any time and without prior notice.

2. Any amendments made shall take effect from the date of publication on the Website, as stated in the header of the General Terms themselves.

3. In the event of amendments, unless otherwise expressly agreed between AB S.r.l. and the Customer, the General Terms in force at the time of conclusion of the contract shall continue to apply to contracts already concluded.

Art. 27. Slight Negligence and Limitation of Liability

1. AB S.r.l. shall not be liable for damages, including to third parties, arising from its own slight negligence.

2. In no event shall the amounts potentially owed by AB S.r.l. for any reason or cause exceed those paid by the Customer in performance of the Contract.

Art. 28. Intellectual Property Rights

1. All trademarks, as well as any works of authorship, distinctive signs or names, images, photographs, written or graphic texts and, more generally, any other intangible asset protected by applicable laws and international conventions on intellectual and industrial property reproduced on the Website shall remain the exclusive property of AB S.r.l. and/or its licensors, and access to the Website and/or conclusion of Purchase Contracts shall confer no rights therein upon the Customer.

Art. 29. Processing of Personal Data

1. AB S.r.l. undertakes to comply with applicable data protection legislation. The privacy notice concerning the processing of personal data is made available on the Website and may be viewed and saved at any time before the Contract is concluded.

Art. 30. Other Provisions

1. All purchases of products and services made through the Website by the Customer are governed by these General Terms as well as by the other provisions and operational instructions contained on the Website. In the event of any conflict between such provisions and operational instructions and the General Terms, the latter shall prevail.

Art. 31. Complaints and Customer Service

1. The Customer may submit complaints or request assistance regarding purchases by contacting AB S.r.l. by post at the address AB S.r.l., via Isonzo 65 - 40033 – Casalecchio di Reno - (BO), by e-mail at [email protected], by certified e-mail at [email protected], or by telephone at the numbers indicated in Art. 1, paragraph 1, letter a, of these General Terms.

2. As provided for in Art. 20 of these General Terms, certain products benefit from the manufacturer's conventional warranty. In such cases, AB S.r.l. invites the Customer to contact the manufacturer directly, who is a third party with respect to AB S.r.l.; should this be necessary, AB S.r.l. remains available to provide the Customer with the manufacturer's contact details as indicated in the warranty.

3. Complaints will be processed by AB S.r.l. as promptly as possible; the Customer will receive a response within 2 (two) working days of the report.

Art. 32. Governing Law, Alternative Dispute Resolution, and Jurisdiction

1. The relationships arising from the Contract are governed by Italian law.

2. AB S.r.l. informs the Consumer Customer, pursuant to Art. 141-sexies, third paragraph, of the Consumer Code, that in the event it is not possible to resolve a dispute between the Consumer Customer and AB S.r.l. following a complaint submitted directly by the Consumer Customer, AB S.r.l. will inform the Consumer Customer of the Alternative Dispute Resolution (ADR) bodies competent to resolve such disputes out of court, specifying whether it intends to make use of such bodies to resolve the dispute.

3. AB S.r.l. informs the Consumer Customer that, pursuant to Regulation (EU) no. 524/2013, a European ODR platform (the "ODR platform") has been established to facilitate the out-of-court resolution of disputes arising between consumers and traders concerning contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a trader established in the Union. This ODR platform, which the Consumer Customer may use to resolve any disputes that may arise with AB S.r.l., is accessible at the following internet address: http://ec.europa.eu/consumers/odr/.

4. Regardless of the outcome of any out-of-court dispute resolution procedure that may be initiated, the Consumer Customer's right to bring proceedings before the judicial authority of their place of residence or domicile remains unaffected in all cases.

5. Disputes with Consumer Customers resident outside Italian territory shall be subject to the jurisdiction of the Court of Bologna, as the court of the place where the Contract is performed.

6. For any dispute that may arise concerning the application, interpretation and performance of the Contract, the Court of Bologna shall have exclusive jurisdiction where the Contract has been concluded with a Professional Customer, notwithstanding any breach in such case of Art. 3 of these General Terms.