How can I get the 10% discount code on my first order?
Your first order is special: -10% on all products!
To get the 10% discount code on your first order, simply register on our website "Register". Once you have completed registration, you will automatically receive an email containing your discount code.
Enter the code during checkout in the field:
"Discount code" > ADD
REMEMBER: with every purchase you accumulate Loyalty Points that you can convert into a discount code!
I have never used ZO® Skin Health products by Dr. Zein Obagi — how should they be applied?
If you are unfamiliar with or have never used ZO® Skin Health products, we recommend requesting a free consultation by sending photos of your face that show the condition of your skin, via WhatsApp 391 327 0956 or from the "Contact Us" page.
In addition, to formulate the right protocol, we would need the following information:
1. Age and skin type
2. Do you use ZO® Skin Health?
3. Which products do you use?
4. How do you use them (Morning and Evening + Sequence)
5. Which conditions you would like to improve
Our Doctor will formulate a personalised protocol with the most suitable products for your case and, most importantly, will guide you on the correct use of the products to achieve the best possible results.
To receive further information about a ZO® Skin Health product, registration is not required.
To do so, go to the "Contact Us" page specifying all the products you are interested in.
Once we receive your request, we will reply with all the necessary information.
How do I register on the website?
Click the "Register" button located at the top right of the homepage and fill in the fields on the registration form (those marked with an asterisk are mandatory). The email address you provide will be used to send you important communications and will not be passed on or disclosed to anyone. The password must be entered twice to avoid any typing errors (we recommend storing your password in a safe place). Select the checkbox "I accept the terms and conditions" on the registration form to accept the personal data processing terms and click "Save". If you have entered all the data correctly, a successful registration message will appear; otherwise, a message will explain which data was not accepted. This registration step only needs to be completed once. Registration is free and does not commit you to anything.
N.B. Some websites usually send a registration confirmation email with a link to click — this procedure is not required on AntiAgeBoutique.com, so once registration is complete you can purchase the products you want without any further waiting.
What should I do if I forget my username and/or password?
Click the "Log In" button at the top right of any page and the login page will appear. At this point, simply click on "Forgot your password?" and follow the instructions; you will receive the requested details by email. Check that you have received the email sent automatically by the system, making sure it has not been blocked by your spam filter.
How much are the shipping costs?
For delivery addresses in Italy, shipping costs amount to €5.90 and are free over €200.00 of purchases. The applicable shipping costs can always be verified before completing the order.*
For deliveries outside Italy (European Union), shipping costs vary from €9.00 to €25.00 depending on the destination country, and are free over €300.00 of purchases.
Are additional discounts applied on orders above a certain amount?
On certain brands and on products that are not already on special offer, additional discounts are applied in proportion to the purchase volume. Additional discounts, where applicable, will appear during the order confirmation stage.
What are "Favourites"?
"Favourites" or wishlist allows you to create a personalised catalogue where you can save all the products you are interested in and want to keep in mind for future orders. This feature is only available to registered users.
To add a product to "Favourites", go to the product page you are interested in and click the "Add to Favourites" button found below the product image. To view the products saved in "Favourites", click the "Favourites" link at the top right of any page. You can of course remove products from "Favourites" that you are no longer interested in, or move them to the cart if you decide to purchase them.
Favourites and Cart are two separate and completely different things — be careful not to confuse them!
When will my order be shipped?
When you receive our shipping confirmation email, your parcel will have already left the warehouse. Please note: we cannot guarantee same-day dispatch, as order processing may be delayed due to unforeseen circumstances or force majeure.
If your order contains products that are temporarily unavailable, we will contact you by email or phone. You will be able to choose whether to wait until those products are back in stock, replace them with similar ones, or cancel the order and receive a full refund. The order dispatch email — not to be confused with the automatic confirmation and summary email sent by the system once the order is placed — is usually sent in the late evening.
Couriers collect parcels ready for delivery from our warehouses in the evening and travel to their destinations overnight. Indicatively, barring unforeseen circumstances, deliveries take approximately 24 hours for Northern and Central Italy and 48 hours for Southern Italy and the Islands.
Orders placed over the weekend (from Friday evening to Sunday) will be processed and dispatched on the first available working day, i.e. the following Monday.
N.B. Our couriers do not deliver on Saturdays and Sundays.
It may be helpful to clarify that "processing" an order means preparing the parcel and handing it over to the courier. An order placed on Friday afternoon destined for Palermo, for example, will be processed on the first available day (Monday), dispatched on Monday evening and delivered to the customer probably the following Wednesday.
Which couriers do you use for shipping?
We use FEDEX, DHL, TNT, BRT and DPD for our shipments. When the parcel is collected by the courier from our warehouse, we send you an email to the address provided in your order details.
I received my parcel but something is missing — what can I do?
If when checking the goods received you notice that something is missing compared to what you ordered and you have not received any communication from us about temporarily unavailable items, please contact us immediately from the "Contact Us" page or call us at (+39) 3913270956.
How do I make a return?
If you wish to return the goods received, you must notify us within 48 hours of receipt. Packaging must be intact, with no signs of alteration. The cost of return shipping is your responsibility. Clothing items must not be stained or have been worn (other than briefly to try on for size). For more information, please refer to Arts. 21 and 22 of the terms and conditions, or contact our Staff by writing from the "Contact Us" page or by calling (+39) 3913270956.
Important: The delivery information we print on the labels attached to the parcel is the information we receive with your order; therefore, if the parcel is returned to us by the courier because an address is incorrect or incomplete, you will be charged for the return of the goods and then the standard delivery costs for the new shipment. Please double-check your address carefully before completing the order!
ATTENTION:
AB S.R.L. accepts the return of opened packaging only if the product proves to be defective from the outset.
All products must be returned in their original packaging and packed for transport, otherwise the courier is not authorised to collect them.
AB S.R.L. accepts no responsibility for statements made by manufacturers in the information provided about their products.
AB S.R.L. offers no implied or express guarantee regarding the results obtainable from the use of the products on sale.
I received my parcel but it is damaged — what can I do?
In this case, please carefully follow the procedure below: when the courier asks you to sign the delivery note, write next to your signature "damaged goods", or, if you merely suspect the contents of the parcel may not be intact, write "subject to inspection". Once you have opened the parcel, if the contents are not intact, contact us immediately by writing from the "Contact Us" page or by calling (+39) 3913270956. This procedure will allow us to replace the goods as quickly as possible.
What security guarantees are there when providing my credit card details?
We recognise the importance of protecting your privacy and the security of your data! Our website does not receive or record your credit card information because payment is automatically directed to banking system operators using encrypted and secure systems. The confidential credit card details (card number, cardholder name, expiry date, security code) are transmitted exclusively to the banking payment processor in encrypted form, via the https protocol.
I chose to pay by bank transfer — where can I find the payment details?
The bank transfer details are summarised at the final stage of the order, within the "Payment methods" table, and are also automatically sent by email immediately after the order is completed. If you do not receive the confirmation email with the bank details within 5 minutes of completing the order, please contact our support team by writing from the "Contact Us" page or by calling (+39) 3913270956. Before contacting support, we recommend checking that the message has not been accidentally blocked by your spam filter (check your spam or junk mail folder).
Via home banking the procedure is quick, but please note: shipment will only take place once we have received the bank credit.
What are discount codes, coupons or points? Where do I find them?
Discount codes or coupons are special codes that entitle you to discounts of a certain amount on your purchase. These codes are occasionally issued in trade magazines for promotional purposes or during other initiatives advertised on the website and our social media channels. It should be noted that these discount codes are simply an additional savings opportunity.
I spent more than xx euros but did not receive any gift — why?
It should be remembered that AB S.r.l. processes dozens of orders per day and gifts are always available in limited quantities. Gifts are therefore allocated on a first come, first served basis and may run out. The inclusion of a gift is not guaranteed and should not be taken for granted.
Can product prices change without notice? I saw a price yesterday and it has changed today.
Absolutely yes. AB S.R.L. reserves the right to change product prices on a daily basis based on commercial decisions, offers and deadlines. It is not possible to anticipate these changes, which are often driven by sudden shifts in purchase prices from suppliers or currency fluctuations.